DIVA 90-Day Satisfaction Guarantee
Are you ready to join the Inner Revolution?
At Diva International Inc., we want to revolutionize your period game for good, which is why we proudly stand behind our products, our unrivaled customer support, and our quality controls. Our Consumer Support Team is standing by to assist you in making sure you have the best period experience possible with the DivaCup.
If you are experiencing any challenges with your DivaCup, please connect with our team at [email protected], 1 (866) 444-3482, or by clicking the Support button on divacup.com and completing the Contact Us form.
If after working with our Consumer Support Team team you are still not satisfied with your DivaCup product, DivaWash, or any other Diva product, you may request a refund or replacement product by following the “How to Claim the Guarantee” instructions below. Our Consumer Support Team can help you decide if you need a different size as well.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Diva International Inc. 90-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is limited to the original, end-user purchaser.
If you have any questions regarding whether a seller is an authorized seller of DivaCup, DivaWash, or other Diva products, please contact us at 1 (866) 444-3482.
How to Claim the Guarantee
To submit a Guarantee request, please call us Monday to Friday between 8:30 AM and 4:30 PM (EST) at 1 (866) 444-3482 and have information available regarding where and when you purchased your product. If your request is approved, you will need to submit photos of your product, and proof of purchase, to the email address or physical address below.
Email: [email protected]
Diva International Inc.
222 McIntyre Drive
Kitchener, Ontario, Canada
You must submit your Guarantee request within 90 days from the date of purchase. Please note that you are responsible for any costs incurred in mailing your photos and proof of purchase should you elect to mail these materials to the physical address above. Additionally, we may require that you mail your product back to us at the address above and, if this request is made, we will provide you with a pre-paid shipping label.
Diva International Inc. reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Diva International Inc. 90-Day Satisfaction Guarantee.