FAQs

  • I notice an odor when I use tampons or pads. Is there an odor with the DivaCup?

    Typically, menstrual flow only begins to develop an odor when it is exposed to air, which means that you shouldn’t experience the same odor that is present with tampons and pads. However, an odor could develop if you wear the DivaCup longer than the recommended 12 hours without removing and cleaning.

  • Can I wear the DivaCup when I _______?

    You can wear the DivaCup for any activity you participate in while menstruating, except for vaginal intercourse. This includes swimming, scuba diving, camping, sleeping, running, yoga, weightlifting, gymnastics – you name it! If you are using the correct size and have inserted the DivaCup correctly, it should not move out of place or leak no matter your activity level.

    NOTE: The DivaCup should be used during menstruation only, and should not be inserted at any other time.

  • My DivaCup has started to change color. Should I replace it?

    Over time, your DivaCup may change in color with use. This is common, and nothing to worry about – it does not necessarily mean you need to replace it! However, if the discoloration bothers you, boiling it as per the User Guide instructions may help.

  • When should I replace my DivaCup?

    As the DivaCup is a personal hygiene product, we recommend that you inspect your cup regularly for signs of deterioration such as a sticky or powdery film, severe discoloration or odor, etc. If you detect any of these signs, or if you experience irritation, we recommend you replace your DivaCup with a new one.

    Depending on factors such as vaginal pH, how well and often the cup is cleaned, what cleansing agents are used, etc., the lifespan may vary. Our general guideline is to replace it once a year, but ultimately, it is up to the consumer to decide when it is necessary to replace the cup. 

    Our Care and Cleaning instructions can provide you with some helpful tips for caring for your DivaCup.

  • How much blood does it hold?

    Our DivaCup Model 1 holds one full ounce of menstrual flow (30 ml) and Model 2 holds just over one ounce (32 ml). DivaCup Model 0 holds just over half an ounce (20 ml) of flow. For comparison, the average regular sized tampon holds about 5 ml of menstrual flow.

    The measurement lines on your DivaCup help you keep track of your flow and report details to a healthcare provider if needed.

  • How should I get ready to use it for the first time?

    Before your first DivaCup use, submerge the DivaCup in an open pot of boiling water for 5 – 10 minutes, using a stainless steel pot that is designated to boil your DivaCup. This is a mandatory first step.

    It is not necessary to boil your DivaCup between cycles, as regular cleaning can be sufficient. For more information on proper care and cleaning, visit here.

  • Can I have sex with the DivaCup in?

    As the DivaCup sits low in the vaginal canal, it cannot be worn during vaginal intercourse and should be removed before engaging in this kind of sexual activity.

  • I have an IUD (intrauterine device)/NuvaRing®. Can I still use a DivaCup?

    The DivaCup is worn low at the base of the vagina and away from the cervix, which means that it should not interfere with an internal birth control device. However, please use caution when using any internal menstrual care product with an IUD, as there is the possibility that the IUD can be dislodged, depending on how recently your IUD was implanted. As with any gynecological concerns, please consult with your health care provider prior to using any kind of internal menstrual care product, including a menstrual cup.

    When using the DivaCup, it is important to carefully follow the directions in our User Guide, paying close attention to inserting the DivaCup low in the vaginal canal and breaking the seal (suction) before removal. Many of our customers use the DivaCup with an IUD or NuvaRing® simultaneously, but we recommend that you become familiar with your birth control device’s risks (such as the body expelling the IUD, etc.). Our blog post on using the DivaCup with an IUD can provide more information. 

  • Are there any special circumstances where I shouldn’t use my DivaCup?

    If you have any medical concerns or conditions, please speak to your healthcare provider prior to using the DivaCup.

    There is no known increased risk of yeast infections with the use of menstrual cups. However, if you have a vaginal infection, it is best to discontinue use of the DivaCup until the infection has cleared up completely. If you used your DivaCup while you had a yeast infection, we recommend replacing the cup with a new one.

    Never use your DivaCup at the same time that you are using a topical medication in your vaginal area. The medication may compromise the silicone of your DivaCup and ruin it. If this happens, please replace the cup with a new one.

    The DivaCup should not be used for postnatal bleeding. Please contact your physician before using any internal period care product after childbirth.

    For further questions concerning vaginal infections and use of a menstrual cup, please contact a physician or healthcare provider.

  • Could I have an allergic reaction to the DivaCup?

    It is extremely rare to have an allergy or sensitivity to silicone. Studies indicate that silicone is biocompatible with the body, which is why silicone has been used in healthcare applications for over 50 years. If you do experience skin sensitivity, immediately discontinue use and contact your health care provider.

  • I have a latex allergy. Can I use the DivaCup?

    The DivaCup is made from durable, top quality, medical grade silicone that is suitable for use by those with latex allergies, because it is nitrosamine and latex-free.

  • How long can I wear my DivaCup?

    The DivaCup can be worn for up to 12 consecutive hours, depending on your flow. It should be emptied, washed and rinsed a minimum of two to three times per 24-hour period.

  • Is it messy?

    Using the DivaCup does require you to get a little more up close and personal with your flow, but it is clean and comfortable to use. Be sure to wash your hands well before inserting and removing, as well as after you’re finished reinserting.

  • What if I can’t get it out?

    It can take some time to get the hang of insertion and removal. However, the vaginal canal is an elastic, muscular tube only about four (4) – five (5) inches (10.2 – 12.7 cm) long – there is nowhere for the DivaCup to get “lost” inside you, as the vagina does not connect to other parts of the body.

    When inserted correctly, the DivaCup should sit low at the base of the canal, away from the cervix, making it possible for you to reach the stem and grip the base to remove it. Making sure you keep your muscles relaxed for removal is key!

    Watch a Pelvic Health Physiotherapist walk you through removal here.

  • How do I clean my DivaCup in a public washroom?

    When in a public washroom, some consumers are not comfortable washing their DivaCup in the sink out in the open. If this is the case, wash your hands thoroughly before entering the stall, empty the contents of your DivaCup into the toilet and simply use a dry or damp tissue to clean the cup. At the next convenient time, clean as per the User Guide instructions.

    Always wash your DivaCup using potable water that is safe to drink, including when traveling or camping.

  • I bought a new DivaCup. How do I dispose of my old one?

    To dispose of your DivaCup, thoroughly wash the cup, cut it up into smaller pieces, and dispose in the trash. Most regions do not have convenient access to silicone recycling facilities. However, silicone starts out as sand and degrades over time, depending on the temperature, anaerobic activity and moisture in the landfill, which means that your DivaCup will eventually break down.

  • What is Toxic Shock Syndrome?

    Toxic Shock Syndrome (TSS) is a rare, but serious disease caused by toxin-producing strains of the Staphylococcus aureus bacterium. In extremely rare cases, the strain may present itself with infection linked to the use of internal menstrual care products or as a result of surgery or burns. When exposed to the strain, TSS may affect a small number of people (including men, women and children). As we are not medically staffed, we recommend talking to your doctor with regards to any gynecological/medical concerns or conditions. Our User Guide and website include detailed instructions for use and maintenance, and it is important to use the DivaCup pursuant to these directions. Use caution to thoroughly wash your hands prior to insertion and removal and wash the cup with warm water and the DivaWash at least 2-3 times a day (every 10 – 12 hours).

    We recommend that you consult your physician prior to using the DivaCup if you have been previously diagnosed with TSS. Discontinue use of the DivaCup and contact your health practitioner if you experience any of the following symptoms: sudden vomiting, diarrhea, high fever, headache, sunburn-like rash, muscle aches, confusion or seizures.

  • Does using the DivaCup protect me from unwanted pregnancy?

    No. TheDivaCup is not a birth control device and should not be used for this purpose. The DivaCup is regulated by Health Canada, the US FDA, Australian TGA, COFEPRIS and solely for use as menstrual care protection and should only be used during menstruation. 

  • Can I pee/poop when I’m using my DivaCup?

    Yes. The DivaCup should not interfere with your ability to urinate or have a bowel movement.

Still have concerns?

Stay in touch

Sign up for our mailing list.