Sales Policy

Orders and Shipping:

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, ShopPay, Google Pay, and Apple Pay. We reserve the right to change the payment methods we are able to accept at any time.

Once your payment has been processed, you’ll receive an email confirming your order.

Orders are packed and shipped on business days only. Most orders are delivered within approximately 10 business days from the order date. As we use a third party to deliver orders, delivery times are estimates only. It is possible your order may arrive earlier or later. There may be delays for holidays. Watch for an email from us with tracking information.

If you have any questions about your order, please contact us at [email protected] Please reference your order confirmation number, and if available, your tracking number.

Shipping Options:

USA – All orders over $35 USD (before applicable taxes) include free standard shipping anywhere the U.S. Postal Service delivers. Orders under $35 USD (before applicable taxes) will be issued a $7.95 USD shipping fee.  We only ship on business days, so if you order on a weekend or holiday, add an extra day (or two) to shipment timing. Don’t forget to check with our retailers in the U.S. listed on our website to see if you can purchase your DivaCup closer to home.

Canada – All orders over $35 CAD (before applicable taxes) include free standard shipping anywhere the Canada Post delivers. Orders under $35 CAD (before applicable taxes) will be issued a $7.95 CAD shipping fee. We only ship on business days, so if you order on a weekend or holiday, add an extra day (or two) to shipment timing. Don’t forget to check with our retailers in the Canada listed on our website to see if you can purchase your DivaCup closer to home.

Duration of Shipping:

Free standard shipping usually takes around 8 days + our handling time of 1-2 days

Order cancellations

Orders that haven’t shipped can be cancelled. Please email [email protected] to find out if your order has shipped, and if it has not, our customer service team can provide you instructions on cancelling your order.

Please allow 3-7 business days for a refund to be credited back to you. And note that sometimes when a refund is processed, the purchase may disappear from your statement altogether. Payments and refunds are processed by using the payment method selected at the time of checkout, and may be processed through a third party payment processor. 

International Shipments

We currently only ship within USA and Canada

Refunds and Limited Warranty

Please refer to the Diva International 90-Day Satisfaction Guarantee policy here.

For Product Defects please refer to our Limited Warranty here